Front Desk Agent Bloomington, MN 55425 $16

• $20 an hour
• Part-time, Full-time $16
• $20 an hour
• Part-time, Full-time Front Desk Agent Hampton Inn by Hilton

•

Mall of America Shifts Available:

Morning (7:00 AM-3:00 PM) & Evening (3:00 PM-11:00 PM) Position Summary Hampton Inn by Hilton Mall of America is seeking friendly, reliable, and guest-focused Front Desk Agents to join our team. As the first point of contact for our guests, you will provide exceptional customer service while ensuring a smooth and welcoming experience from check-in through check-out. Successful candidates are professional, detail-oriented, and thrive in a fast-paced hospitality environment. Key ResponsibilitiesGuest Service Welcome guests with a warm, friendly, and professional attitude. Process guest check-ins and check-outs efficiently and accurately. Respond promptly to guest requests, questions, and concerns. Provide information about hotel amenities, local attractions, transportation, and dining options. Handle guest complaints professionally and escalate issues when necessary. Front Desk Operations Operate the hotel's Property Management System (PMS) to manage reservations, room assignments, and guest accounts. Answer incoming phone calls and assist with reservations and inquiries. Process payments, post charges, and balance cash and credit card transactions. Maintain accurate guest records and follow Hilton brand standards. Coordinate with Housekeeping and Maintenance to ensure rooms are guest-ready. Administrative Duties Complete shift reports and communicate important information during shift change. Maintain a clean, organized, and professional front desk area. Assist with audit preparation and daily operational tasks. Follow all hotel policies, safety procedures, and security guidelines. Morning Shift (7:00 AM-3:00 PM) Responsibilities Prepare the front desk for daily operations. Assist guests with check-outs and billing inquiries. Coordinate room availability with Housekeeping. Handle early arrivals and same-day reservations. Support breakfast guest inquiries as needed. Evening Shift (3:00 PM-11:00 PM) Responsibilities Welcome and check in arriving guests during peak hours. Manage room assignments and accommodate special requests whenever possible. Respond to guest service requests throughout the evening. Prepare shift reports and communicate important information for the Night Audit team. Ensure lobby cleanliness and guest satisfaction before the overnight shift. Qualifications High school diploma or equivalent preferred. Previous hotel or customer service experience is preferred but not required. Excellent communication and interpersonal skills. Strong computer and multitasking abilities. Ability to work independently and as part of a team. Flexible schedule, including weekends and holidays. Professional appearance and positive attitude. Physical Requirements Stand and walk for extended periods. Occasionally lift up to 25 pounds. Ability to perform repetitive tasks such as typing and handling paperwork. Benefits Competitive hourly pay. Hilton Team Member Travel Program. Paid training. Flexible scheduling. Opportunities for career growth and advancement. Employee recognition programs. Paid time off and other benefits (based on eligibility). Join our team and help create exceptional guest experiences while building a rewarding career with Hampton Inn by Hilton Mall of America.

Pay:

$16.00

• $20.

00 per hour

Work Location:

In person