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SpringHill Suites - TownePlace Suites Minneapolis Eden Prairie

Hotel Front Desk Agent

Pay: $38,480/yr

Posted: 8 weeks ago

Location: Eden Prairie, MN (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$29,966 / year median in Minnesota

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Job Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! We have FT and PT openings at our Springhill Suites and PT at our Townplace Suites location.

Compensation:

$18 - $19 hourly

Responsibilities:

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Mitigate customer complaints as needed Connect with the housekeeping department to ensure guest accommodations are ready Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

High school diploma, GED, or equivalent Has experience answering telephone calls and troubleshooting stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Has previous experience or working knowledge of Microsoft Office and reservation management systems Excellent time management skills, organizational skills, customer service skills, and interpersonal skills About Company SpringHill Suites by Marriott Minneapolis Eden Prairie Indulge in a relaxing stay at SpringHill Suites Minneapolis Eden Prairie. Our hotel is close to Minneapolis attractions like Eden Prairie Center, Mall of America, and Target Center. TownePlace Suites by Marriott Minneapolis Eden Prairie Our hotel offers easy access to popular attractions near our hotel, like the Mall of America, Eden Prairie Center, and Canterbury Park.