Front Desk Associate / Concierge Elevate By Design - 5.0 Minneapolis, MN Job Details Part-time | Full-time $20 - $21 an hour 22 hours ago Benefits Paid holidays Disability insurance Dental insurance Tuition reimbursement Paid time off Cell phone reimbursement Vision insurance Professional development assistance Volunteer time off Opportunities for advancement Flexible schedule Life insurance Qualifications Customer communication Customer support experience within hospitality industry High school diploma or GED Driver's License Attention to detail Organizational skills Computer skills Hotel experience Time management Full Job Description Position Summary The Front Desk Associate provides exceptional, hospitality-focused customer service and support to residents, guests, vendors, and prospective residents. This position proactively anticipates resident needs and delivers thoughtful, creative solutions that enhance the overall resident experience. The Front Desk Associate serves as a knowledgeable and approachable resource for the community, providing recommendations and assistance related to services, amenities, local businesses, dining, entertainment, and events throughout Minneapolis. The position is expected to consistently deliver "elevated" service while building strong relationships and creating a welcoming and safe community. When needed, the Front Desk Associate may also provide support to the leasing team, including assisting prospective residents, providing property information, and coordinating tours. The Front Desk Associate contributes to and supports our mission to create meaningful experiences that strengthen communities, foster connections, and elevate everyday living through purposeful partnerships that inspire trust, belonging, and shared growth . The Front Desk Associate is committed to our core values of Partnership, Hospitality, Trust & Integrity, Elevate the Standard, and Growth . To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

Welcome and assist residents, guests, vendors, and prospective clients, providing a professional and hospitality-focused experience. Coordinate amenity reservations, including clubrooms, game rooms, guest suites, and other community spaces. Arrange and assist residents with personal services, including dry cleaning, housekeeping, pet services, and other convenience services. Receive, organize, distribute, and check in/check out resident packages while maintaining accurate package records and conducting routine package audits. Stay informed about local community and city events, activities, dining, entertainment, and services to provide residents with current recommendations and information. Develop and maintain relationships with local businesses and service providers to create exclusive resident discounts, partnerships, and recommendations that enhance the resident experience. Assist residents who are traveling or away from the community by coordinating package delivery and retrieving mail, newspapers, and other items as requested. Assist with the security and administration of the building's key and access-control systems, including issuing and tracking access for residents, team members, contractors, and vendors. Support the on-site management team with operational responsibilities, including move-in and move-out coordination, inspections, scheduling, key control, and access management. Maintain a visible and approachable presence within the community, proactively identifying opportunities to assist residents and enhance their overall experience. Complete and submit daily activity reports documenting resident interactions, services provided, packages received and distributed, amenity reservations, vendor activity, service requests, and other relevant community activities. Perform additional duties and responsibilities as assigned by the on-site management team.

QUALIFICATIONS EDUCATION AND EXPERIENCE

High school diploma or GED required Candidate must have a general knowledge of either the Property Management and/ or Hospitality industry Previous customer service, concierge, or hospitality experience is preferred

SKILLS AND ABILITIES

Fluent in English with strong oral and written communication skills. Demonstrated ability to use tact, diplomacy, and professionalism when interacting with residents, guests, co-workers, vendors, and the public. Strong decision-making, problem-solving, organizational, and time-management skills. Ability to manage multiple projects, priorities, and tasks simultaneously with minimal supervision and a high degree of self-direction. Excellent interpersonal and communication skills with a strong hospitality and customer-service mindset. Ability to remain professional, courteous, and solution-oriented in a fast-paced and resident-focused environment. Must be willing to maintain a flexible schedule, as community events, resident activities, and business needs may require occasional evening, weekend, or holiday hours.

PHYSICAL DEMANDS

Must possess the mobility to work in a standard office and community environment and operate standard office equipment, including computers and other technology. Must be able to maintain focus and attention to detail while managing frequent interruptions and a dynamic work environment. Must have the physical ability to lift, carry, and move items weighing up to 50 pounds. Must have sufficient vision to read printed materials, computer screens, and other written or digital information. Must have sufficient hearing and verbal communication abilities to effectively communicate in person, by telephone, and through other communication methods. This role may require a valid driver's license.

Elevated Benefits You Can Count On:

Part-Time Employee Benefits Part-time employees are eligible for the following benefits: Eligible for performance bonuses Holiday pay differential Volunteer Time Off (VTO) Safe and Sick Time accrued at one (1) hour for every 30 hours worked Team Member Appreciation Events Professional Attire Reimbursement Cell Phone Reimbursement Training and Education Reimbursement Career Development and Advancement Opportunities Full-Time Employee Benefits Full-time employees are eligible for the following benefits: Competitive benefits package, effective the first day of the month following hire Eligible for performance bonuses Generous Paid Time Off (PTO) Company-paid benefits, including Life Insurance, Short-Term Disability, and Long-Term Disability coverage Volunteer Time Off (VTO) Holiday pay differential Team Member Appreciation Events Professional Attire Reimbursement Cell Phone Reimbursement Training and Education Reimbursement Opportunities to network with leadership and attend industry events

Career Development and Advancement Opportunities Pay:

$20.00 - $21.00 per hour

Benefits:

Dental insurance Flexible schedule Life insurance Paid time off Professional development assistance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Hospitality & Property Management:

3 years (Required)

Location:

Minneapolis, MN 55401 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Minneapolis, MN 55401 (Preferred)

Work Location:

In person