Front Desk Guest Agent Royal Sonesta Downtown Minneapolis - 3.7 Minneapolis, MN Job Details Full-time From $20.60 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Teamwork Interpersonal skills Basic math High school diploma or GED Driver's License Hotel experience Full Job Description We are seeking a candidate that can work PM and AM shifts. The Front Desk Guest Agent / PBX is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The

PBX/ GSA

serves as the point person with regard to answering incoming call for the total hotel, the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

DUTIES AND RESPONSIBILITIES

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta

G.U.E.S.T.

standards. Answer all incoming call, administering service and answering questions as well as transferring calls as needed Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control, and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent required. One year of previous hotel experience. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. May be required to obtain a TIPS certification. Valid driver's license required. Physical Demands Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Pay rate $20.

60-

Union Property:

Pay rate outlined follows contract requirements. Unite Here Local 17

• Medical, Dental and Vision Insurance
• Paid Vacation and Sick Days
• Holidays and Personal Days (Floaters) 401(k) Retirement Plan All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type:

Full-time Pay:

From $20.60 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Experience:

Hotel:

1 year (Required) Ability to

Relocate:

Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location:

In person