Hotel Front Desk Agent - Full Time DoubleTree by Hilton Roseville MN Roseville, MN Job Details Full-time $17.57 an hour 15 hours ago Benefits Free parking Paid training Paid holidays 401(k) Union benefits Qualifications Guest reservation booking Hotel and accommodations payment processing In-person customer service Answering guest questions Phone customer support Hotel and accommodations guest complaints handling Entry level

Full Job Description Description:

Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service restaurant, Axel's Steakhouse, several banquet options to accommodate any party size, and 254 hotel rooms. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, team member appreciation events and several employee recognition programs and so much more!!

Reports to:

Front Office Manager What you'll be doing: Assisting guest with check-in and check-out Respond to guest issues and complaints in a friendly timely manner Managing a checklist consisting of billing, requests, VIPs, and room balancing tasks Assisting with limited coffee shop services Ability to Stand for entire shift Managing in-person, online, and phone reservations/inquiries What we offer: Hilton Go Hilton Team Member Travel Program Free employee parking Complimentary shift meal 401(k) retirement plan Paid holidays Union representation and benefits in accordance with the SMART Local 10

Collective Bargaining Agreement Requirements:

Expected Hours of Work:

Full time, working 30 hours or more each week Flexible Schedule Weekend and Holiday availability are required Starting Wage is $17.57

Job Requirements:

Customer Service (1 Year) Hotel Experience (Preferred) Pep knowledge a plus, but not required Work Authorization/Security Clearance (if applicable): Must be authorized to work in the United States of America.

ADA Statement:

If you need an accommodation during the application or interview process or to perform the essential functions of the job, we encourage you to let us know so we can explore appropriate support.

EEOC Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics as defined by applicable laws.