Homewood Suites by Hilton St. Cloud Are you a people person who enjoys creating memorable guest experiences? Homewood Suites by Hilton St. Cloud is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play a key role in delivering exceptional hospitality and ensuring every guest feels welcome from arrival to departure. Whether assisting with reservations, answering questions, resolving concerns, or recommending local attractions, our Front Desk Agents help create the outstanding service experience our guests have come to expect from the Hilton brand. Position Summary Front Desk Agents are responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing exceptional customer service throughout the guest's stay. This position is ideal for someone who enjoys multitasking, problem-solving, and working in a fast-paced hospitality environment. We are currently hiring for day and evening shifts , with opportunities to cross-train in other front office functions. Interested in overnights? Our Night Audit team members work from 11:00 PM to 7:00 AM and are responsible for completing the daily audit process. A shift differential is available for overnight positions. Essential Responsibilities Welcome guests with a friendly and professional attitude. Check guests in and out efficiently and accurately. Assist guests with reservations, room requests, and hotel information. Answer phone calls and respond to guest inquiries. Resolve guest concerns and service issues in a timely manner. Process payments and maintain accurate guest records. Promote Hilton Honors enrollment and hotel amenities. Communicate effectively with housekeeping, maintenance, and management teams. Follow hotel policies, procedures, and brand standards. Help maintain a clean, organized, and professional front desk area. Qualifications & Requirements Strong customer service and communication skills. Ability to remain calm and professional when handling guest concerns. Strong problem-solving and decision-making abilities. Comfortable working independently and as part of a team. Ability to multitask and prioritize responsibilities in a fast-paced environment. Basic computer proficiency and ability to learn hotel operating systems. Dependable, organized, and detail-oriented. Availability to work weekends, holidays, and a flexible schedule as needed. Previous hotel or customer service experience is preferred but not required. Physical Requirements The physical demands described here are representative of those required to successfully perform the essential functions of this position. Frequently stand and walk for extended periods. Use hands and arms to reach, handle, and operate office equipment. Occasionally bend, stoop, kneel, crouch, or lift items. Regularly lift and carry up to 10 pounds and occasionally up to 40 pounds. Maintain visual acuity necessary to review reservations, reports, and computer screens. Why Join Our Team? At Homewood Suites by Hilton St. Cloud, we pride ourselves on creating a positive work environment where team members are valued and supported.

We offer:

Competitive pay Flexible scheduling Hilton Team Member Travel Program Growth and advancement opportunities Supportive team culture Employee recognition programs If you enjoy helping people, providing exceptional service, and being part of a hospitality team that makes a difference every day, we'd love to meet you. Apply today and start your career with Homewood Suites by Hilton St. Cloud!

Pay:

$15.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Language:

English (Preferred)

Work Location:

In person