Front Desk Agent - $18/hr | 4PM-12AM Hyatt Place St. Paul - 4.0 Saint Paul, MN Job Details Full-time $18 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Qualifications Foreign language proficiency Resort experience Multilingual Night audit High school diploma or GED Multi-line phone systems Hotel experience Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent and play a key role in creating exceptional guest experiences! This position offers an engaging and fast-paced environment with an evening shift from 4:00 PM to 12:00 AM , with days varying based on business needs, including weekends and holidays . As the first and last point of contact for our guests, you will be the welcoming face and friendly voice that sets the tone for a memorable stay. Your commitment to outstanding customer service, attention to detail, and ability to handle guest needs professionally will help ensure smooth operations during the evening hours. If you thrive in a hospitality setting and enjoy making guests feel valued, we'd love to have you on our team. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems professionally, providing accurate information and courteous assistance. Handle guest inquiries, requests, and concerns promptly to ensure guest satisfaction. Maintain accurate records of guest reservations, room assignments, cancellations, and special requests. Process guest payments and maintain accurate cash handling and credit card transactions. Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and guest issues are resolved promptly. Monitor hotel activity during evening hours and uphold safety and security procedures. Assist with end-of-day reports and support night audit functions when necessary. Ensure lobby, front desk, and public areas remain clean, organized, and welcoming. Uphold all hotel policies, procedures, and service standards. Qualifications Previous experience in hotel front desk operations, hospitality, customer service, or a related field preferred. Excellent customer service and interpersonal communication skills. Ability to remain professional, friendly, and attentive in a fast-paced environment. Strong problem-solving skills and the ability to manage multiple tasks simultaneously. Experience with hotel property management systems and reservation software is a plus. Bilingual or multilingual abilities are highly desirable. Excellent phone etiquette and experience handling multi-line phone systems. Basic computer skills, including Microsoft Office and email communication. Ability to work evenings, weekends, holidays, and a flexible schedule as required. High school diploma or equivalent required.

Schedule Shift:

4:00 PM to 12:00

AM Days:

Vary based on business needs Must be available to work weekends and holidays as needed. Why Join Us? Embark on a rewarding career where your hospitality skills make a difference every day. We value team members who are dependable, guest-focused, and passionate about delivering exceptional service. Join our team and help create a welcoming environment that keeps guests coming back.

Job Type:

Full-Time or Part-Time Shift:

Evening (4:00 PM to 12:00 AM)

Work Location:

On-site Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Application Question(s): Do you have any upcoming time-off requests or scheduling restrictions we should be aware of? If a teammate calls out and you are asked to stay later or adjust your shift, how would you typically respond? You are checking in guests, the phone is ringing, and a guest approaches the desk looking to purchase an item from the market. What do you do first? Front desk roles require accuracy with payments, reservations, and guest information. How do you ensure you don't make mistakes?

Education:

High school or equivalent (Required)

Experience:

Hotel:

1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Saint Paul, MN 55101 (Required)

Work Location:

In person