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Hotel Guest Services
Job
Shoreline Hotel
Spring Park, MN (In Person)
$37,440 Salary, Part-Time
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Job Description
Hotel Guest Services 4.1 4.1 out of 5 stars 4165 Shoreline Drive, Spring Park, MN 55384 From $18 an hour - Part-time Shoreline Hotel 7 reviews From $18 an hour - Part-time Job Overview Join our dynamic hospitality team as a Hotel Guest Services Associate, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the friendly face and voice of the hotel, ensuring every guest feels welcomed, valued, and well-cared-for from check-in to check-out. Your energy and hospitality expertise will help foster a warm, inviting atmosphere that keeps guests returning time and again. Whether managing front desk operations or assisting with guest inquiries, you'll be at the heart of delivering exceptional service in a fast-paced resort environment. Duties Greet guests warmly upon arrival, providing a positive first impression of the hotel Manage front desk operations including check-ins, check-outs, and reservations using multi-line phone systems Handle guest requests promptly and professionally, ensuring their needs are met with a smile Maintain accurate records during night audits and assist with billing processes Provide information about hotel amenities, local attractions, and services to enhance guest experience Address guest concerns or complaints with empathy and effective problem-solving skills Support guest relations by fostering a welcoming environment and promoting hotel services Qualifications Experience in hospitality management or hotel management roles is a plus. Strong customer service skills with a focus on guest satisfaction and hospitality excellence Familiarity with front desk operations, including phone etiquette and multi-line phone systems Previous hotel experience, especially in resort or guest services environments, is advantageous. Excellent communication skills and a professional demeanor in person and over the phone Join us to be part of an energetic team committed to delivering outstanding hospitality on Lake Minnetonka! We value your passion for guest services and provide opportunities for growth within our vibrant resort setting. All roles are paid positions that recognize your dedication to creating memorable stays for our guests.