Front Desk Branson Waterpark Hotel | Branson, MO Make Every Guest's Stay Unforgettable! Branson Waterpark Hotel is looking for energetic, friendly, and dependable Front Desk Associates to join our team! As the first and last person our guests interact with, you'll play an important role in creating memorable experiences for families visiting our indoor waterpark resort. If you enjoy helping people, thrive in a fast-paced environment, and can provide exceptional customer service with a smile, we'd love to meet you! Position Summary The Front Desk Associate is responsible for providing outstanding guest service while efficiently handling reservations, check-ins, check-outs, phone calls, guest requests, and general hotel information. This position requires professionalism, attention to detail, and the ability to remain calm and courteous during busy periods. Responsibilities Welcome every guest with a friendly, professional attitude. Complete guest check-ins and check-outs accurately and efficiently. Answer incoming phone calls and assist with reservations and inquiries. Process payments, room charges, refunds, and cash transactions. Verify guest information and maintain accurate reservation records. Explain hotel amenities, waterpark hours, policies, attractions, and local recommendations. Respond promptly to guest concerns and resolve issues whenever possible. Coordinate with Housekeeping, Maintenance, and Management to ensure guest satisfaction. Assist guests with room changes, key replacements, and special requests. Monitor lobby appearance to ensure it remains clean, organized, and welcoming. Follow hotel safety, security, and emergency procedures. Maintain confidentiality of guest information. Assist with administrative tasks and other duties as assigned. Qualifications High school diploma or equivalent preferred. Previous hotel, hospitality, retail, or customer service experience is preferred but not required. Excellent communication and interpersonal skills.

Technology savy:

able to use internal software, make keys, use Word, Excel, Comfortable working with computers and learning hotel reservation software. Strong attention to detail and organizational skills. Ability to multitask in a fast-paced environment. Positive attitude with a passion for helping guests. Reliable attendance and punctuality. Ability to work evenings, weekends, holidays, and varying shifts. Physical Requirements Stand and walk for extended periods. Occasionally lift up to 25 pounds. Perform repetitive computer and telephone work. Move throughout the property as needed. What We're Looking For We're searching for someone who is: Friendly and welcoming Dependable and trustworthy Team-oriented Professional under pressure Solution-focused Organized and detail-oriented Passionate about delivering exceptional guest experiences Benefits Eligible employees may enjoy: Competitive hourly pay Employee discounts Waterpark and hotel perks Flexible scheduling Opportunities for advancement Paid training Positive, family-oriented work environment Why Join Branson Waterpark Hotel? At Branson Waterpark Hotel, we're more than just a hotel—we're where families come to create lifelong memories. Every member of our team helps make those experiences possible. If you're ready to be part of an exciting, guest-focused environment where no two days are the same, we'd love to hear from you. Apply today and become part of the team that makes every stay splash-tastic!

Pay:

From $16.50 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person