Job Overview Join our Award Winning hospitality team as a Hotel Front Desk Clerk evenings 3-11pm, where you'll be the welcoming face of our establishment! In this energetic role, you'll handle guest check-ins and check-outs, provide exceptional customer service, and ensure every visitor feels valued and comfortable. Your enthusiasm and professionalism will set the tone for a memorable guest experience. This paid position offers an exciting opportunity to develop your skills in hospitality management while working in a vibrant resort environment. If you thrive in fast-paced settings and enjoy engaging with diverse guests, this role is perfect for you! Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems, answer inquiries, and provide accurate information about hotel services and amenities Handle guest requests promptly, including room changes, special accommodations, and concierge services Maintain accurate records of reservations, cancellations, and guest billing using hotel management software Conduct night audits to reconcile daily transactions, ensuring financial accuracy and reporting discrepancies Provide exceptional guest relations by addressing concerns professionally and ensuring satisfaction throughout their stay Collaborate with housekeeping and maintenance teams to ensure rooms are prepared to high standards before guest arrival Skills Strong background in hospitality management with a focus on customer service excellence Previous hotel experience, especially at the front desk or in guest services roles Knowledge of hotel management systems and reservation software Excellent phone etiquette and ability to manage multi-line phone systems confidently Familiarity with hotel operations Exceptional interpersonal skills to build positive guest relations and resolve issues promptly This role is ideal for motivated individuals passionate about hospitality who want to grow their career in a lively environment. We value energetic team players dedicated to delivering outstanding guest experiences while developing essential skills in hotel management. Join us and be part of a vibrant team committed to creating memorable stays for every guest!

Pay:

From $16.05 per hour

Benefits:

401(k) Dental insurance Employee discount Vision insurance

Work Location:

In person