Job Summary

THIS IS A PART TIME POSITION

(2 SHIFTS 10AM-5:30 PM & SAT. 9-4PM) Join our dynamic team as a Chesterfield Athletic Club Front Desk Associate, where your energy and enthusiasm will create a welcoming environment for all members and guests. In this vital role, you will serve as the first point of contact, ensuring exceptional customer service while managing front desk operations with professionalism and efficiency. Your proactive approach will help foster a positive atmosphere, support club operations, and enhance member satisfaction. This paid position offers an exciting opportunity to be part of a vibrant fitness community dedicated to health, wellness, and outstanding service. Responsibilities Greet members and guests warmly, providing friendly and professional customer service at all times Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using proper phone etiquette Handle membership check-ins, reservations, and cancellations. Assist members with guest services including facility information, class schedules, and membership questions Maintain front desk area cleanliness and organization to ensure a welcoming environment Support emergency procedures by understanding hotel or club emergency protocols and responding appropriately when needed Address customer service issues efficiently by problem-solving and communicating effectively with clients to resolve concerns Qualifications Previous experience in hospitality, or front desk roles preferred Strong customer service skills with the ability to handle diverse guest needs professionally Excellent phone communication skills with proficiency in multi-line phone systems and phone etiquette Ability to problem-solve quickly while maintaining a positive attitude in fast-paced settings Join us in delivering exceptional guest experiences through energetic service and dedicated support. We value motivated individuals who thrive on creating memorable moments for our members while maintaining operational excellence. This role offers an engaging environment where your hospitality skills can shine!

Pay:

$15.50 per hour

Work Location:

In person