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RI
Residence Inn by Marriott Chesterfield
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Missouri data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,506 / year median in Missouri
Job Description
We are seeking full and part-time, engaging individuals with strong multi-tasking skills and a passion for working with people.
Principal Responsibilities :
Professionally greets, registers, obtains pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.Job Duties:
Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Manages difficult or emotional customer situations. Customer Service
- Responds promptly to customer needs, requests for service and assistance. Teamwork
- Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability. Quality
- Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity
- Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently. Adaptability
- Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Compliance
- Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Initiative
- Asks for and offers help when needed. Dependability
- Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.