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Job Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, please apply today!
Compensation:
$16.75 hourly to start
Responsibilities:
Work with the housekeeping staff to ensure rooms are ready for new guests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Mitigate customer complaints as needed Perform regular bookkeeping duties: make sure hotel guest information is current and correct Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Greet guests warmly and professionally during check-in and check-out Process reservations, modifications, and cancellations accurately Assist with laundry duties as needed, including washing, drying, folding, and organizing linens Handle guest payments, deposits, and incidental charges with accuracy and accountability Ensure all billing and folio details are correct and clearly explained to guests Respond to guest requests, concerns, and complaints in a professional and timely manner Provide information about hotel services, amenities, and the local area Handle phone calls, emails, and internal communications efficiently Maintain accurate records in the property management system Coordinate with housekeeping and maintenance to ensure rooms are ready and guest issues are addressed Follow all brand standards and front desk procedures consistently Adhere to IHG brand standards in all aspects of guest service, operations, and compliance
Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills 1+ year of hotel industry experience or related job preferred High school diploma, GED, or equivalent Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations Previous front desk, customer service, or hospitality experience preferred Strong communication and interpersonal skills Close attention to detail, especially with billing and data entry Ability to multitask and remain organized in a fast-paced environment Basic computer and property management system skills preferred Must be reliable, punctual, and able to work any shift, including mornings, evenings, overnight, weekends, and holidays, with no schedule restrictions Strong problem-solving skills and professional demeanor Why Join Us? Supportive and team-oriented work environment Opportunity to grow within the hotel Stable extended stay property with consistent business Employee discounts and benefits are available Respectful, no-drama workplace culture focused on accountability and teamwork About Company At Ark Hospitality, we believe great guest experiences start with great team members. We are committed to providing exceptional service, fostering teamwork, and creating a positive work environment where employees feel valued and supported. Our culture is built on integrity, respect, and excellence, with opportunities for growth and development throughout the hospitality industry.
