Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Guest Services Representative. In this role, you'll assist guests over the phone with service requests, coordinate with various departments, and ensure every need is handled with care and efficiency. Work with a team that values reliability and service excellence. Apply now.

THE STARTING RATE

$16.80 per hour

THE SCHEDULE

Grave Shift

THE DAY-TO-DAY

Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment. Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel. Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service. Inform guests of property functions and facilities upon request. Dispatch bell and limo runs in accordance with front service department policies and procedures. Ensure that customer requests are met and confirmed within the guidelines established by management.

THE IDEAL CANDIDATE

Must have a High School Diploma, GED, or equivalent. Must be 18 years old or older. 1+ year of prior relevant experience, high-volume call center or customer service experience, or an equivalent combination of education, training, and experience. Effectively communicate in English, both in written and oral forms.

THE PERKS & BENEFITS

Free meals in our employee dining room. Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=11170-1 Are you ready to

JOIN THE SHOW?

Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.