Guest Services at Rain Travel Collection Guest Services at Rain Travel Collection in Ocean Springs, Mississippi Posted in about 19 hours ago.

Type:

full-time As a Guest Services Agent at Rain Travel Collection, you will be the first point of contact for our guests. Your primary responsibility is to create a positive and welcoming atmosphere for our guests during their stay. You will work closely with various departments to ensure seamless communication and service delivery.

What You'll Do

• Greet guests warmly, providing assistance and information as needed.
• Create hotel room reservations via phone, email, and in-person, ensuring accurate information is provided.
• Check in guests and direct them to their room, informing them of the amenities we have to offer
• Handle concerns and complaints with empathy and professionalism, striving for resolution.
• Collaborate with maintenance and management teams to address service requests and improve guest satisfaction.
• Check out guests and engage in conversation to understand their stay experience.
• Uphold company policies and procedures while ensuring a safe and welcoming environment for all. What We're Looking For
• Strong communication skills, both verbal and written, with a friendly demeanor.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Problem-solving skills with a focus on customer satisfaction.
• Previous experience in customer service or hospitality is preferred but not required.
• Basic computer skills, including proficiency in email and office software.
• A commitment to creating a positive experience for residents and guests.

recblid swkv1msucw8wjas15ztrvxtje41ijx