Guest Services Specialist Job ID:

000GLK Tupelo

VOLUNTEER SERVICES

Full Time - Variable Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Job Description

JOB SUMMARY

The Guest Services Coordinator at North Mississippi Health Services is responsible for supporting the provision of a smooth and positive visitor experience, including welcoming patients, visitors, and surveyors, assisting with wayfinding, admission, and transport, and monitoring the lobby and waiting room areas for safety and cleanliness. This role utilizes strong communication and organizational skills to serve as a positive organizational representative, complete administrative and clerical tasks as needed, support volunteers, and facilitate information sharing to ensure the optimal patient and visitor experience is provided.

JOB FUNCTIONS

Coordinate:

Greet all guests warmly and professionally to ensure they feel informed during their time at the hospital Monitor and provide a secure check incheck-in for all guests, in accordance with hospital policies, including verifying identification, and ensuring compliance with visiting hours and protocols and utilizing the Visitor Management System. Assist in the patient admission when ambassador is not present. Sorts/re-addresses patient mail and ensures that it is delivered to mailroom. Prepares Mended Hearts forms for the Mended Hearts accredited visitors. Assists the blood drive coordinator with tasks to organize the quarterly blood drives. Provides clerical support to the Volunteer Services staff.

Reporting:

Reports cleanliness and safety issues in the lobby area including the restrooms.? Address and resolve any?guest?concerns or complaints promptly and effectively, escalating issues to appropriate hospital staff, as needed.? Work closely with security to ensure that all?guests?adhere to safety guidelines and protocols, including emergency procedures.?

Communication:

Serves as a liaison?between?guests, hospital staff, and patients, ensuring clear and effective communication regarding hospital policies, visiting hours and patient information, etc.? Reports special issues to security and other departments. Attends all NMHS and Guest Services Departmental training (and meetings) as assigned.

Regulatory:

Maintains and safeguards patient privacy in accordance with HIPAA guidelines. Complies with regulatory and licensing agencies. Adheres to

NMHS/NMMC

Policies/Procedures/Guidelines.

QUALIFICATIONS

Education High School Diploma or GED Equivalent . Required Associate's Degree . Preferred Licenses and Certifications . . . Work Experience 1-3 years. . Required 1-3 years. . Preferred Knowledge Skills and Abilities Good organizational skills/detail orientated, Ability to properly operate patient locator system, Proficient knowledge of Word, Excel and other computer programs and technology . Presents a positive and capable image to the general public, volunteers and staff. Works independently, without direct supervision. Must have excellent verbal communication skills. Benefits A

•vailable Continuing Education 403B Retirement Plan with Employer Match Contributions Pet, Identity Theft and Legal Services Insurance Wellness Programs and Incentives Referral Bonuses Employee Assistance Program Medical Benefits Dental Benefits Vision Benefits License +

Certification Reimbursement Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance Employee Discount Program Other:

Early Access to Earned Wages Tuition Assistance Relocation Assistance Paid Time Away Special Employee Rates at NMMC Wellness Centers Requirements No additional requirements from any stated in the above description. Education You must have the following education to apply: You must have a High School Diploma or GED or higher