Job Summary:

As a Front Desk Agent, you are one of the first person that a guest comes into contact with. We are looking for an experienced well-groomed, friendly Hotel Front Desk Agent to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide exceptional customer service to all hotel guests, making theiru stay as comfortable and accommodating as possible. Perform quality assurance (QA) requirements for department. Communicate with Manager regarding status of groups. Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. Register guests, assign rooms, & issue room keys. Make courtesy call to guests to assure their complete satisfaction with their room, etc. Keep records of occupied rooms and guests' accounts. Make and confirm reservations. Provide solutions to problems for guests, associates and management. Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties. Implement, monitor and carryout guest loyalty program. Count drawers, make deposit drop verified by witness, and run initials. Document all maintenance related requests in the online Maintenance Request Log/or Work Order Book. Take initiative to offer assistance or answer questions throughout the hotel.

KNOWLEDGE, AND SKILLS

Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, and guests. Ability to communicate effectively verbally and in writing and excellent telephone skills. Ability to work in a fast-pace, high-energy and demanding work environment. Knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates. Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details Practice safety standards at all times.

SPECIAL REQUIREMENTS

Prompt and regular attendance. Be able to work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

EDUCATION AND/OR EXPERIENCE

High School diploma or GED preferred. Six months to one year related experience required. Communication method(s) used: Email Phone In person

Work Remotely No Job Type:

Full-time Pay:

$13.00 - $15.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person