Guest Services Representative

Guest Services Representative My Place Hotels - 2.8 Billings, MT Job Details Part-time $15 - $17 a year 5 days ago Benefits Opportunities for advancement Qualifications Record keeping Computer operation Sanitizing surfaces Guest relations Sales transaction processing Phone communication Night audit Computer literacy Greeting customers Processing cash transactions Credit card payment processing Laundry Cleaning Stocking Productivity software Escalation handling Hotel safety procedures Communication skills Entry level Client interaction via phone calls Full Job Description Guest Service Representative My Place Hotel - Billings, MT Currently looking to fill 7am-3pm and 3pm-11pm Position Summary My Place Hotel in Billings is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift. What You'll Do Front Desk & Guest Experience Serve as the first point of contact for guests during arrival, stay, and departure Complete reservations, check-ins, and check-outs using hotel systems Post and verify charges including room rates, taxes, My Store purchases, and pet fees Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions Address guest concerns professionally and escalate issues when appropriate Complete Laundry and cleaning tasks Operational & Cleaning Assistance Complete laundry, stocking supplies, and sanitizing common areas Maintain the coffee bar and lobby Clear snow and ice from entrances and sidewalks as needed Deliver guest items such as towels, cribs, and toiletries Issue and track keys and key cards for housekeeping and maintenance Support housekeeping with guest room cleaning during high occupancy or staffing shortages Communication & Phone Support Answer and route incoming calls using proper phone etiquette Record messages accurately and manage guest wake-up requests Cash Handling & Records Process credit card authorizations and cash transactions Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager Safety, Security & Property Support Follow all safety and security procedures Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas Monitor doors and lighting to ensure a secure environment Qualifications Basic computer proficiency (Microsoft Office) Strong customer service and communication skills Ability to multitask, stay organized, and work independently Reliable attendance and professional conduct Comfortable handling cash and maintaining accurate records Pay & Benefits $15-17 per hour Monthly bonus potential Bi-weekly direct deposit Flexible scheduling Cross-training and advancement opportunities

Shifts Times:

7:00 AM - 3:00 PM 3:00 PM - 11:00 PM Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.