If you enjoy meeting people, solving problems, and being the person guests can count on, this could be a great fit. As a Front Desk Guest Experience Agent, you are one of the first and most important points of contact for our guests. You'll welcome people when they arrive, help them throughout their stay, and make sure they leave with a positive impression. This is a people-focused position for someone who is dependable, professional, comfortable using a computer, and able to stay calm and helpful when things get busy. Previous hotel experience is preferred, but we're willing to train the right person. What You'll Do Welcome guests and complete check-in and check-out Process payments, verify credit, and maintain accurate guest accounts Make and confirm reservations Answer questions about the hotel and provide recommendations for dining, shopping, entertainment, and local activities Handle guest requests and work with housekeeping and maintenance to resolve issues Issue room keys and explain hotel information and policies Review charges and account information with guests Answer phones and respond to guest messages Maintain accurate records using the hotel's property management system Balance cash and perform basic front desk accounting Communicate with other departments to keep guest stays running smoothly Help create a welcoming, professional, and positive experience for every guest What We're Looking For We're looking for someone who: Shows up when they say they will Enjoys working with people Communicates clearly and professionally Can stay friendly and composed when things get busy Pays attention to details Is comfortable using computers and learning new systems Can solve problems and make good decisions Works well independently and with a team Takes pride in providing a clean, professional, and welcoming guest experience Previous hotel front desk or customer service experience is preferred, but not required for the right candidate. What You'll Get $20.00-$21.00 per hour, plus a comprehensive benefits package that may include: Medical, dental, and vision insurance Paid time off 401(k) with company matching Employee discount Flexible spending account Health savings account Life insurance Employee assistance program Referral program Wellness support Tuition assistance Travel and lodging perks What the Job Is Really Like The front desk is the center of the hotel. Some shifts are calm and give you time to get things done. Other shifts can be busy, with multiple guests arriving, phones ringing, and unexpected issues that need to be handled. You'll spend most of your shift at the front desk and lobby, standing and walking for extended periods while regularly using a computer and telephone.

The position requires:

The ability to stand and walk for extended periods Occasional lifting and carrying of items weighing up to 10 pounds Regular computer and telephone use The ability to remain professional and helpful during busy periods Availability for evening, weekend, and holiday shifts Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Schedule This position requires a flexible schedule, including availability for evenings, weekends, and holidays. Please apply only if you are able to reliably work the schedule associated with this position and are prepared to attend a scheduled interview if selected. Equal Opportunity Employer Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, medical condition, or any other status protected by applicable law. Reasonable accommodations will be made for qualified individuals with disabilities. Resumes and applications will be evaluated based on qualifications and the ability to meet the requirements of the position. All Stonebridge openings are projected to close within 30 days of the original posting date.

Pay:

$20.00-$21.00/hour

Work Location:

In person

Pay:

$21.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person