We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation:

$16 hourly

Responsibilities:

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Perform regular bookkeeping duties: make sure hotel guest information is current and correct Handle customer complaints as necessary Work with the housekeeping staff to ensure rooms are ready for new guests Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

Must have graduated high school, received a GED or equivalent Well-versed in taking telephone calls and handling stressful situations 1+ year of hotel industry experience or related job preferred Exhibits working knowledge of Microsoft Office and reservation management systems Excellent time management skills, organizational skills, customer service skills, and interpersonal skills About Company Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members. We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members. When you join Structure Hospitality, you're joining a company that values its people, prioritizes results, and is committed to your success.