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Hyatt Place Asheville
Guest Services Representative
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Job Description
Guest Services Representative Hyatt Place Asheville
• Arden, Asheville, NC, US Posted 10 hours ago Description The hotel guest service agent is the primary face of the property, welcoming guests, managing the check-in and check-out process, handling reservations, processing payments, and resolving guest issues to ensure an exceptional hospitality experience.
Responsibilities Guest Reception:
Welcome guests warmly, verify reservations, assign rooms, issue key cards, and explain hotel amenities and policies.
Communications:
Answer phone calls, route inquiries, manage messages, and schedule wake-up calls.
Problem Resolution:
Listen to guest complaints with empathy and provide fast, professional solutions.
Concierge Duties:
Share local knowledge about restaurants, transit, and attractions, and book local activities upon request.
Department Coordination:
Work closely with housekeeping and maintenance to report room readiness and handle special guest requests.
Administrative Tasks:
Accurately manage cash drawers, process credit card transactions, and maintain clear logs of daily shift activities.
Qualifications Education:
High school diploma or equivalent.
Experience:
Prior customer service or hotel experience is preferred.
Soft Skills:
Exceptional verbal communication, active listening, patience, and a friendly, positive demeanor.
Hard Skills:
Basic computer proficiency, familiarity with hotel property management systems (PMS), and cash-handling accuracy.
Physical & Schedule Flexibility:
Ability to stand for long periods and availability to work varied shifts, including nights, weekends, and holidays. Compensation $15 per hour About Hyatt Place Asheville Nestled just 15 miles south of downtown Asheville, Hyatt Place Asheville Airport sits less than a mile from Asheville Regional Airport, making it a convenient home base for visitors to this exciting North Carolina destination. When you're not dining at farm-to-table restaurants, hiking incredible trails through the Blue Ridge Mountains, or touring iconic Biltmore Estate.