Hotel Front Desk Clerk Country Inn and Suites - 2.8 Charlotte, NC Job Details Part-time $12 - $15 an hour 8 hours ago Benefits Paid time off Employee discount Qualifications Greeting customers Mail distribution Mail management Mail processing Faxing Full Job Description We are seeking a dynamic Front Desk Agent to join our team at the Country Inn & Suites Charlotte University. The position requires strong customer service skills and a great attitude. Customer service must be at an all-time high. Choice Advantage and Choice Hotels experience is a plus, but not required. Hotel Front Desk Agent responsibilities include:

GREAT ATTITUDE IS A MUST!

Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Greets, registers, and assigns rooms to guests. Issues room keys and gives directions. Sorts incoming mail and faxes for guests Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts Computes bill, collects payment, and makes change for guests Makes, confirms, and cancels reservations Posts charges such as laundry, faxes, and copies to guest room ledger Must be knowledgeable of all in-house services and be able to assist customers when questioned. Room directions along with hotel outlets and hours of operation must be explained to all customers. Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services when appropriate Keep the front desk clean and orderly Maintain updated records of bookings and payments

Job Type:

Part-time Pay:

$12.00 - $15.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person