Find & Apply For Hotel Desk Clerk Jobs in Charlotte, North Carolina

Hotel Front Desk Agent SureStay by Best Western Charlotte/Matthews Charlotte, NC Job Details Full-time $14 - $15 an hour 23 hours ago Benefits Employee discount Qualifications Bilingual Multilingual Phone communication Records management Multi-line phone systems Receptionist experience within hospitality industry Client interaction via phone calls Full Job Description Job Summary We are seeking a professional and personable Hotel Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a friendly demeanor, and the ability to handle guest inquiries efficiently. Experience in hospitality is preferred, along with multilingual abilities to serve a diverse clientele. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage reservations, cancellations, and modifications using hotel management software Provide information about hotel amenities, local attractions, and services to guests Handle guest inquiries, requests, and complaints with professionalism and courtesy Maintain accurate guest records and ensure data privacy compliance Communicate with housekeeping and maintenance departments to ensure guest satisfaction Uphold phone etiquette standards when communicating with guests over the phone or in person Assist with guest relations to enhance overall guest experience in a resort or hotel setting Requirements Previous experience in hospitality or front desk preferred Strong customer service skills with the ability to handle diverse guest needs Multilingual or bilingual abilities are highly desirable to serve an international clientele Knowledge of hotel property management systems (PMS) and multi-line phone systems is advantageous Excellent communication skills, both verbal and written, including proper phone etiquette Ability to work flexible hours (first and second shifts) Hotel experience is a plus but not mandatory for entry-level candidates Professional appearance and friendly demeanor essential for guest interactions

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount

Work Location:

In person