A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Front Desk Agent - Hotel Holiday Inn Express Charlotte Southwest Concord, NC Job Details Part-time | Full-time From $12 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Customer support experience within hospitality industry High school diploma or GED Attention to detail Cleaning Venue guest services Full Job Description Holiday Inn Express Concord Speedway We're looking for a friendly, dependable, and customer-focused Front Desk Agent to join our team! If you enjoy meeting people, creating great guest experiences, and working in a fast-paced hotel environment, we want to hear from you. At the Holiday Inn Express Concord Speedway, our Front Desk team is the face of the hotel. You'll play an important role in making sure every guest feels welcomed, valued, and taken care of from check-in to check-out.
THE POSITION
Job Type:
Full-Time /
Part-Time Pay:
Based on experience
Shifts:
1st
Shift:
7:00 AM - 3:00 PM 2nd
Shift:
3:00 PM - 11:00 PM Flexibility to work both shifts is required. No phone calls, please.
WHAT YOU'LL DO
As a Front Desk Agent, you will: Welcome guests with a positive, professional, and upbeat attitude Perform guest check-ins and check-outs Process reservations, payments, and revenue collections accurately Answer phones and assist guests with questions and requests Provide information about hotel amenities, services, and local attractions Handle guest concerns and use good judgment to resolve problems Follow hotel security, key control, and fire safety procedures Complete required front desk paperwork and documentation Maintain a clean, organized, and professional front desk area Work closely with housekeeping and management to ensure a smooth guest experience Complete additional tasks and responsibilities assigned by the General Manager or Assistant General Manager
WHAT WE'RE LOOKING FOR
We're looking for someone who is: Friendly and welcoming Reliable and dependable Comfortable working with guests and handling difficult situations A strong communicator and active listener Able to multitask in a fast-paced environment Detail-oriented and comfortable handling money and basic accounting tasks A problem solver who takes initiative Adaptable and willing to help wherever needed Professional and committed to providing excellent customer service
EXPERIENCE THAT'S A PLUS
Preferred experience includes: Previous hotel front desk experience Holiday Inn / Holiday Inn Express experience HotelKey PMS experience IHG experience Experience with reservations, check-ins/check-outs, and cash handling Hospitality experience is preferred, but the right attitude, work ethic, and willingness to learn are just as important.
EDUCATION
High School Diploma or equivalent preferred.
PHYSICAL REQUIREMENTS
This position requires the ability to regularly sit, stand, bend, walk, use hands and fingers, and communicate effectively with guests and team members. The position may require lifting boxes weighing up to 15 pounds and working at a computer for extended periods.
READY TO JOIN OUR TEAM?
If you're someone who takes pride in helping people, enjoys a team environment, and wants to make a difference in the guest experience, apply today. Come be part of the team at Holiday Inn Express Concord Speedway!
