Job Title:

Front Desk Team Member Location:

Home2 Suites by Hilton —

Goldsboro, NC Employment Type:

Full-time /

Part-time Shift:

3pm-11pm (Weekends Mandatory) About Us Home2 Suites Goldsboro provides a relaxed, modern extended-stay experience with friendly, guest-focused service. We seek a professional, dependable Front Desk Team Member to create warm first impressions and ensure smooth check-ins, check-outs, and guest interactions. Position Summary The Front Desk Team Member is the primary point of contact for guests, responsible for delivering exceptional customer service, handling reservations and payments, answering questions, and maintaining a welcoming lobby atmosphere. The ideal candidate is social, professional, patient, punctual, self-disciplined, and has reliable personal transportation. Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Perform efficient check-in and check-out procedures using the hotel's property management system.
• Manage reservations, room assignments, and payment processing accurately.
• Respond promptly and courteously to guest requests, questions, and complaints; escalate issues when necessary.
• Provide accurate local area information and basic hotel amenity details.
• Answer incoming phone calls, route inquiries, and take accurate messages.
• Maintain an organized, clean, and welcoming front desk and lobby area.
• Balance and reconcile cash drawer and daily reports.
• Coordinate with housekeeping and maintenance to ensure timely room readiness and guest satisfaction.
• Follow all brand, safety, and security procedures, including handling guest information confidentially.
• Perform other front-desk and administrative duties as assigned. Qualifications
• High school diploma or equivalent preferred.
• Previous hotel or customer service experience a plus.
• Friendly, social demeanor with excellent verbal communication skills.
• Professional appearance and attitude.
• Patience and strong conflict-resolution skills.
• Reliable punctuality and excellent time-management.
• Self-discipline and ability to work independently and as part of a team.
• Reliable personal transportation and ability to work assigned shifts (including nights, weekends, and holidays as required).
• Basic computer skills; ability to learn property management software.
• Ability to stand for extended periods and occasionally lift up to 25 lbs. Preferred Attributes
• Familiarity with Hilton brand standards (preferred but not required).
• Bilingual skills a plus. Compensation & Benefits
• Employee discounts
• Opportunities for cross-training and advancement within the hotel.

How to Apply Fill out an application at the property. See if hiring manager is on duty. Include availability and whether you have reliable personal transportation. Home2 Suites Goldsboro is an equal opportunity employer.

Pay:

From $12.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person