Job Summary:

We are seeking a Guest Service Agent to join our team at a IHG hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Duties:

• Greet guests upon arrival and departure in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and courteously
• Process reservations over the phone, online, and in person
• Provide information about hotel services, amenities, and local attractions
• Operate the hotel phone system and transfer calls to appropriate departments
• Maintain a clean and organized front desk area

Qualifications:

• Previous experience in guest relations or hospitality management preferred
• Proficiency in multilingual communication is a plus
• Knowledge of front desk operations and hotel management software
• Familiarity with night audit procedures is advantageous
• Excellent phone etiquette and customer service skills
• Ability to handle stressful situations with professionalism and courtesy This position offers an exciting opportunity to work in a dynamic hospitality environment.

If you have a passion for delivering exceptional service to guests, we invite you to apply for the Guest Service Agent position with us.

Job Type:

Part-time Pay:

From $12.00 per hour

Benefits:

Employee discount Ability to

Relocate:

Greenville, NC 27834: Relocate before starting work (Required)

Work Location:

In person