Job Overview We are seeking a dynamic and energetic Front Desk Agent and Laundry Attendant to join our vibrant hospitality team. In this dual role, you will be the welcoming face of our resort, providing exceptional guest services at the front desk while ensuring cleanliness and laundry operations run smoothly behind the scenes. Your enthusiasm and attention to detail will create memorable experiences for our guests, fostering a warm and inviting atmosphere from check-in to check-out. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively, guest-focused environment. Duties Available to work all shifts especially night audit ( overnights) Available to work on the weekends and holidays Available to cover any call outs Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage multi-line phone systems with excellent phone etiquette, answering inquiries promptly and accurately Handle guest requests, complaints, and inquiries with a positive attitude, ensuring guest satisfaction Maintain accurate guest records, reservations, and billing information using hotel management software Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations Oversee laundry operations, including sorting, washing, drying, folding, and organizing linens and guest clothing items Ensure the cleanliness and organization of the front desk area and laundry facilities at all times Collaborate with housekeeping and maintenance teams to address guest needs promptly and efficiently Promote hotel amenities and services to enhance guest experience and encourage repeat visits Uphold high standards of hospitality management by delivering exceptional customer service in a fast-paced environment Qualifications IHG hotel experience not require but preferred Previous hotel or resort experience is highly preferred, especially in front desk or guest services roles Strong knowledge of hospitality management principles and customer service best practices Bilingual or multilingual abilities are a plus, enabling effective communication with diverse guests Excellent interpersonal skills with a focus on guest relations and hospitality excellence Ability to operate multi-line phone systems confidently while maintaining professionalism Experience with night audit procedures is desirable but not mandatory; training will be provided if needed Strong organizational skills with attention to detail in laundry operations and front desk tasks Ability to work flexible hours, including evenings, nights, weekends, and holidays as required

Job Type:

Full-time Pay:

$11.00 - $13.00 per hour

Work Location:

In person