POSITION SUMMARY

To ensure a comfortable, caring, and consistent stay by providing Country Inn guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and processes incoming guests
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions
• Keeps current on hotel accommodations, services and local attractions
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Records resolutions to guest complaints on the "Make it Right" log
• Works with other departments as appropriate to arrange for services requested by the guest
• Stays current with developments in the hotel by reviewing and updating the communication log
• Prepares end of shift summaries and communications for management and other shifts
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
• Makes reservations in accordance with hotel's yield management practices
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
• May be responsible for answering and fielding all calls to the hotel, both internal and external
• Identifies and records special billing instructions and notifies Accounting
• Obtains appropriate approvals and signatures for guest transactions
• Follows hotel policy on cash banks
• Maintains confidentiality of guest information
• Aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS

• Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
• Experience in Opera system preferential
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Working knowledge of computer and math skills.

Job Type:

Part-time Pay:

$17.00 - $18.00 per hour

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person