Job Overview We are seeking a professtional, friendly and detail-oriented Front Desk Agent to join our hospitality team at our hotel. The successful candidate will be responsible for providing exceptional guest services, ensuring a warm welcome and a memorable stay for our guests. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in maintaining a high level of customer satisfaction.

PM Shift:

3pm-11pm.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Answer phone calls and direct them to the appropriate department or individual
• Assist with reservations and cancellations
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure guest satisfaction

Experience:

• Previous experience in a customer service role, preferably in the hospitality industry
• Good communication skills, both verbal and written
• Phone etiquette and knowledge of phone systems
• Familiarity with hospitality management software is preferred
• Ability to handle difficult situations with professionalism and tact
• Knowledge of guest relations principles and practices

Skills:

• Good customer service skills with a focus on guest satisfaction
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in handling guest information
• Ability to work well in a team environment We offer competitive pay rates, opportunities for career advancement, and a positive work environment.

If you have a passion for hospitality and providing exceptional customer service, we would love to hear from you. Please note that only qualified candidates will be contacted for an interview.

Pay:

$16.50

• $17.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Have you ever applied for any position at this location? Are you a customer service oriented? Can you provide a professional and friendly guest service? Are you able to work 3pm-11pm shift?

Work Location:

In person