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Rooms Controller- Full Time (Caesars Atlantic City)
Career Insights for Hotel Desk Clerk
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Based on New Jersey data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,396 / year median in New Jersey
Job Description
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 per hour Excellent customer service skills required. High school diploma. Outstanding public relations, communication, and interpersonal skills. Professional appearance. Two years front desk experience. Working knowledge of the Atlantic City area. Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value. Authorized to view only the pre-approved room comping level; this position does not have authority to change information. Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs. Maintains accuracy within accommodation availability. Completes the non-zero balance report on a regular and on-going basis. Handles incoming calls regarding same day billing inquiries. Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value. Helps to maintain and enhance a safe, secure and comfortable environment for our guests. Empowered to ensure that customer's complaints/problems/issues are handled in a effective, prompt and courteous manner. Demonstrates a positive demeanor to customers, both internal and external, at all times.