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HB
Hampton by Hilton
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on New Jersey data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,396 / year median in New Jersey
Job Description
Overview We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. The most suitable Front Desk Associate will need to have a flexible schedule with availability to work holidays and weekends. This individual will also possess previous hands-on customer service experience specifically within a high guest contact environment. Computer competency is necessary, including experience with hotel Property Management Systems. (PEP) Duties Must be able to commute to work and work the assigned shifts on time Ensure that all guests receive the highest level of service and hospitality. Welcome guests upon their arrival with a positive demeanor always Use the PMS system PEP for all hotel activiy Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational skills with the ability to multitask effectively in a busy environment Exceptional customer service skills with professional phone communication and client interaction experience Technical proficiency with office equipment such as multi-line phones, printers, and scanners Personal assistant or front desk experience that demonstrates professionalism and organizational aptitude Join us in creating a welcoming atmosphere where professionalism meets energetic service! This role offers a rewarding environment for those eager to develop their administrative expertise while making a positive impact on every visitor's experience.