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HP
Hyatt Place Princeton
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on New Jersey data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,396 / year median in New Jersey
Job Description
Hyatt Place Princeton 3565 US Highway 1 Princeton, NJ 08540 Join our Amazing Front Desk Team! We are Excited to Welcome You as Our Ideal Candidate to Excel with a Vibrant Personality to Exceed and WOW Our Guests with Your Concierge Service Skills. Overall Responsibility is To Check In and Check Out Our Guests. All Shifts Consisting of Morning, Evening and Overnight Shifts are Needed to Excel with the Customer Service Aspect. Overall Skillset for Front Desk Agent
- Computer Skills are a MUST
- Guest Communication Google Sheets Communication Log and Hyatt Tasks
- Cleanliness of Front Desk Area, Seating Area, Coffee Station
- GuestLetter Preparation
- Able to Balance F&B, Housekeeping and Front Desk Responsibilities
- Able to Take Initiative on Tasks; Solve Practical Problems or Resolve Issues
- Customer Service
- Time Management Skills
- Team Player
- Able to Communicate in an Effective Manner
- Punctual Attendance / Dependability
- Able to Lift and Move Fast
- Positive Attitude
- Assistance with Coverage as Needed
- Brand Enrollment Goals for QA Standards
- Ensure Guest Satisfaction is Exceeded
- Empowerment Skills
- Sense of Urgency
- Housekeeping Requests / Follow-Up Departments/Management
- Guest Assistance
- Meet & Exceed HySat satisfaction: Cleanliness/Working Order/Overall Service
- Any Other Tasks as Instructed by