Front Desk Agent

Front Desk Agent Saddle Brook, NJ Job Details Part-time $16 - $18 an hour 23 hours ago Benefits Health insurance Paid time off Qualifications Statistics Operations management Financial transaction processing Financial analysis High school diploma or GED Team management Decision making Accounting Data interpretation Front desk Hotel customer satisfaction operations Budget preparation Hotel experience Entry level Customer complaint resolution Staff development

Full Job Description Job Description Job Purpose:

To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities:

Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned.

Job Skills:

Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion. Plan and organize the work of others. Change activity frequently and cope with interruptions.

Job Type:

Full-time Salary:

$16.00 to $18.00 /hou

Job Type:

Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person