Guest Service Agent Sonesta - 3.7 Albuquerque, NM Job Details Full-time Up to $15 an hour 16 hours ago Qualifications Foreign language proficiency Resort experience Multilingual Phone communication Night audit Telephone systems Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you'll be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth check-in and check-out processes. Your energy and hospitality expertise will set the tone for an exceptional stay, making every guest feel valued and cared for from the moment they arrive. This paid position offers a fantastic opportunity to develop your skills in hotel management, guest relations, and customer service within a lively resort environment. Responsibilities Greet guests warmly upon arrival, providing a welcoming and professional first impression Manage front desk operations including check-ins, check-outs, and reservations using multi-line phone systems Assist guests with inquiries about hotel amenities, local attractions, and services in multiple languages if applicable Handle guest requests promptly and efficiently to ensure a high level of satisfaction Maintain accurate records through night audit procedures and update guest accounts as needed Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly Uphold phone etiquette standards while managing incoming calls and directing inquiries appropriately Qualifications Proven experience in hotel management or front desk customer service within a hospitality setting Strong knowledge of guest services, hotel operations, and hospitality management principles Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Excellent communication skills with a friendly demeanor and professional phone etiquette Ability to handle multi-line phone systems confidently and manage multiple tasks simultaneously Previous experience with night audit procedures or resort operations is a plus Demonstrated ability to build positive guest relations through attentive service and problem-solving skills Embark on a rewarding career where your passion for hospitality makes a difference! We're dedicated to supporting your growth in the hospitality industry while delivering outstanding experiences to every guest.

Job Type:

Full-time Pay:

Up to $15.00 per hour

Work Location:

In person