Hotel Front Desk Clerk Courtyard by Marriott Albuquerque, NM Job Details Full-time From $15 an hour 10 hours ago Benefits Free parking Paid time off Employee discount Professional development assistance Flexible schedule Referral program Qualifications Resort experience Multilingual Phone communication Night audit Attention to detail Property management systems (PMS) Multi-line phone systems Office phone management Full Job Description Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and vital first point of contact for our guests. In this energetic role, you will manage guest check-ins and check-outs, handle reservations with efficiency, and provide exceptional customer service to ensure every guest's stay is memorable. Your enthusiasm and professionalism will help create a warm, inviting atmosphere that encourages repeat visits and positive reviews. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant hotel environment. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone etiquette and attentive client communication Manage hotel reservations using property management systems (PMS) such as FOSSE or similar platforms, updating guest information accurately and efficiently Handle guest inquiries, requests, and complaints with problem-solving skills to deliver outstanding customer service and guest relations Process check-ins and check-outs smoothly, including verifying identification, issuing room keys, and explaining hotel amenities and policies Maintain multi-line phone systems to answer incoming calls promptly, providing information about hotel services or redirecting calls as needed Assist with night audit procedures to reconcile daily transactions, ensuring accuracy in billing and financial records Follow hotel emergency procedures diligently to ensure guest safety and respond effectively to any incidents or emergencies Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting is highly preferred Multilingual or bilingual abilities are a strong advantage for communicating with diverse guests Familiarity with hospitality reservation systems such as FOSSE or similar property management software (PMS) is essential Excellent customer service skills with a focus on guest satisfaction and problem resolution Strong communication skills, including professional phone etiquette and client interaction techniques Ability to handle high-pressure situations calmly while maintaining attention to detail during night audit or busy periods Knowledge of hotel emergency procedures, guest services, and resort operations enhances your effectiveness in this role Previous experience working with multi-line phone systems and property management systems (PMS) is desirable Join us in creating memorable experiences for our guests! We are committed to fostering a lively, supportive environment where your hospitality talents can shine. This paid position offers the chance to grow your career in the vibrant world of hotel management while delivering exceptional service every day.

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Professional development assistance Referral program

Work Location:

In person