Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a warm and friendly demeanor. Check guests in and out of the hotel efficiently while ensuring all necessary information is collected accurately. Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction. Maintain knowledge of hotel services, local attractions, and amenities to provide accurate information to guests. Process payments and manage cash transactions in accordance with hotel policies. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Assist with reservations, cancellations, and modifications as needed. Uphold the hotel's standards for cleanliness and professionalism at all times. Breakfast set up, upkeep and keep lobby area tidy. Qualifications Previous experience in hospitality or hotel management is preferred but not required. Strong customer service skills with a focus on guest relations. Ability to communicate effectively in English; multilingual or bilingual candidates are highly desirable. Familiarity with front desk operations and hotel management software is advantageous. Excellent problem-solving skills and the ability to remain calm under pressure. A friendly, approachable personality with a commitment to providing outstanding guest services. Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

From $13.50 per hour

Benefits:

Employee discount Free parking Relocation assistance

Work Location:

In person