Hotel front desk agent/housekeeping Homewood Suites by Hilton Las Cruces, NM Job Details Part-time | Full-time $13.01 - $15.00 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Bilingual Resort experience Multilingual Night audit Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Agent and Housekeeping Associate! This vibrant role combines the excitement of guest interaction with the essential duties of maintaining a pristine and welcoming environment. You will be the first point of contact for our guests, providing exceptional customer service, managing reservations, and ensuring every stay is memorable. Your energy, professionalism, and attention to detail will help create a positive experience that keeps guests coming back. This paid position offers an engaging opportunity to develop your skills in hospitality management while contributing to a warm and inviting atmosphere. Responsibilities Greet guests warmly upon arrival, check them in efficiently using property management systems (PMS) such as OPERA or similar platforms, and handle guest inquiries via multi-line phone systems with professionalism. Manage reservations, cancellations, and modifications accurately while providing information about hotel amenities and local attractions. Maintain excellent guest relations by resolving issues promptly through customer service problem-solving techniques and clear client communication. Perform housekeeping duties including cleaning guest rooms, public areas, and ensuring all spaces meet cleanliness standards in line with hotel procedures. Follow hotel emergency procedures to ensure guest safety at all times, including responding to incidents or safety concerns swiftly and effectively. Assist with night audit processes, reconciling accounts and preparing reports to ensure financial accuracy overnight. Support front desk operations by handling multi-tasking tasks such as phone communication, guest requests, and coordinating with other departments to ensure seamless service delivery. Experience Previous experience in hospitality management or hotel operations is highly preferred, especially within resort or hotel environments. Strong knowledge of property management systems (PMS), particularly OPERA or comparable platforms used in the industry. Proven customer service skills with an emphasis on guest relations, problem-solving, and effective communication across diverse audiences; bilingual or multilingual abilities are a plus. Familiarity with hotel emergency procedures, night audit functions, and multi-line phone systems enhances your ability to excel in this role. Experience working in a fast-paced environment that requires attention to detail, multitasking, and maintaining high standards of cleanliness and guest satisfaction. Join us to be part of a lively team dedicated to creating memorable experiences for every guest! Your enthusiasm for hospitality combined with your commitment to excellence will make a real difference every day.

Pay:

$13.01 - $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person