Guest Service Agent

Overview We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries efficiently. As a Guest Service Agent, you will be the first point of contact for guests, playing a crucial role in their stay at our hotel or resort. Responsibilities Greet and welcome guests upon arrival with a warm and friendly attitude. Check guests in and out efficiently while ensuring accurate billing. Handle guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel services, local attractions, and amenities. Maintain the front desk area in an organized and welcoming manner. Assist with night audit duties as required, ensuring all transactions are accurately recorded. Process reservations through phone calls or online systems while adhering to company policies. Collaborate with other departments to fulfill guest requests and enhance their experience. Skills Previous experience in a hotel or resort environment is preferred, particularly at the front desk. Strong customer service skills with a focus on guest satisfaction. Multilingual or bilingual abilities are highly desirable to assist diverse clientele. Knowledge of hospitality management principles is an advantage. Excellent phone etiquette and communication skills are essential for effective guest interactions. Experience with night audit procedures is beneficial but not mandatory. Ability to work flexible hours, including nights and weekends as needed. Join us in creating memorable experiences for our guests by applying your skills in hospitality!

Pay:

From $13.50 per hour

Benefits:

Employee discount Flexible schedule People with a criminal record are encouraged to apply

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Socorro, NM 87801 (Required) Ability to

Relocate:

Socorro, NM 87801: Relocate with an employer provided relocation package (Required)

Work Location:

In person