Join our team as a Front Desk Agent at the Residence Inn & Courtyard by Marriott in Green Valley/Henderson! We're looking for a friendly, detail-oriented professional to be the face of our hotel — the first and last impression for every guest who walks through our doors. What You'll Do Greet guests warmly upon arrival and manage the check-in/check-out process Register guests, collecting accurate contact details and stay information Assign rooms and provide information on accommodations, rates, and amenities Manage reservations via phone and online booking systems Handle incoming calls to schedule and coordinate airport shuttle service for guests Confirm group reservations and coordinate personalized service for VIP guests and event attendees (weddings, conferences, etc.) Respond to guest concerns and complaints promptly and professionally Upsell hotel facilities and services when appropriate Partner with housekeeping to ensure rooms are clean, tidy, and guest-ready Maintain accurate records of bookings and payments Restock the hotel market and put away orders, including standing for extended periods and lifting/carrying stock Assist guests with luggage as needed Stand for the duration of shifts (8+ hours) What We're Looking For Prior front desk, hospitality, or customer service experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Comfortable using hotel booking/reservation software Experience with Marriott Property Management System (FOSSE) is a plus Flexible availability required — shifts vary between AM and PM Hotel Experience is a plus!

Job Types:

Full-time, Part-time Schedule:

8 hour shift

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person