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Front Desk Associate
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Holiday Inn Express East Syracuse
East Syracuse, NY (In Person)
$36,920 Salary, Full-Time
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Job Description
Front Desk Associate Holiday Inn Express East Syracuse East Syracuse, NY Job Details Part-time | Full-time $17.00 - $18.50 an hour 14 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Computer operation Teamwork Inventory management Patience Full Job Description Front Desk Associate (Guest Services Representative) Holiday Inn Express & Suites DeWitt - Syracuse Area Be the First Smile Guests See. Every great stay starts with a great welcome. We're looking for a friendly, dependable, and energetic Front Desk Associate to join our team. As the face of the hotel, you'll play a key role in creating memorable guest experiences from the moment guests walk through our doors until the time they check out. Whether you're helping a weary traveler after a long day on the road, recommending local attractions, or simply greeting someone with a smile, you'll have the opportunity to make a difference every shift. What You'll DoGuest Service Welcome guests with warmth, professionalism, and enthusiasm Check guests in and out efficiently and accurately Answer questions about the hotel and local area attractions Respond to guest requests and resolve concerns promptly Handle phone calls, reservations, and general inquiries Hotel Operations Process payments and maintain accurate cash handling procedures Coordinate with housekeeping and maintenance teams regarding guest needs Assist with room assignments and inventory management Maintain accurate guest records and reservation information Ensure lobby and front desk areas remain clean, organized, and welcoming Teamwork Work closely with all departments to deliver exceptional guest experiences Support teammates during busy periods Help maintain a positive and professional workplace culture What We're Looking For Outstanding customer service skills Positive attitude and professional appearance Strong communication and problem-solving abilities Ability to multitask in a fast-paced environment Reliable attendance and punctuality Basic computer skills Previous hotel, retail, restaurant, or customer service experience is preferred, but not required Why Join Our Team? Competitive pay Flexible scheduling Employee hotel discounts worldwide Paid training Advancement opportunities within the company Fun, supportive team environment Opportunity to meet people from around the world Physical Requirements Ability to stand for extended periods Ability to occasionally lift up to 25 pounds Ability to work evenings, weekends, and holidays as needed The Ideal Candidate You're someone who enjoys helping people. You stay calm under pressure, enjoy solving problems, and understand that a simple smile can turn someone's entire day around. Hospitality experience is great, but personality, reliability, and a willingness to learn are what matter most. Indeed Attention Grabber "Every guest has a story. Your smile might be the first chapter of theirs." ✨ Join our team and help create experiences that keep guests coming back. We look forward to meeting you!