Front Desk Associate Residence Inn by Marriott

• 3.

5 East Syracuse, NY Job Details Part-time | Full-time $17 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Guest relations Multilingual Customer service Front desk Full Job Description We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position offers an exciting opportunity to be the first point of contact for our guests and ensure their stay is memorable.

Responsibilities:

• Greet guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phone calls and direct inquiries to the appropriate department
• Provide information about hotel services, facilities, and local attractions
• Handle guest requests and resolve any issues promptly
• Process payments and maintain accurate records
• Assist with night audit procedures when required

Qualifications:

• Previous experience in guest relations, hospitality, or a similar role preferred
• Familiarity with hotel reservation systems and phone systems
• Knowledge of front desk operations in a resort or hotel setting is advantageous
• Strong customer service skills with the ability to handle various guest situations tactfully
• Multilingual abilities are a plus to cater to diverse guests Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount.

If you are passionate about providing exceptional guest experiences and thrive in a fast-paced hospitality setting, we encourage you to apply for this position.

Job Types:

Full-time, Part-time Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person