Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Courtyard and TownePlace Suites by Marriott

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $36,400/yr

Posted: 6 weeks ago

Location: Farmingdale, NY (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/18/2026

Career Insights for Hotel Desk Clerk

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on New York data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$33,265 / year median in New York

Explore Career

Job Description

Job Summary As a Front Desk Agent, you are the first point of contact and the primary "brand ambassador" for our guests. You'll handle everything from check-ins and check-outs to being a local expert on the best dinner spots. In our dual-property environment, you may have the unique opportunity to support two different hotel brands, making every day a fresh and dynamic experience.

Key Responsibilities The Perfect Arrival:

Greet guests with a genuine smile, manage the check-in process efficiently, and ensure all billing/payment information is accurate.

Guest Concierge:

Answer phone calls and in-person inquiries about hotel services, local attractions, and directions. If a guest has a problem, you're the hero who finds the solution.

Financial Accuracy:

Process payments, handle cash drops, and perform "bucket checks" to ensure all room rates and guest information are correct.

Communication Hub:

Act as the central link between Housekeeping and Engineering to ensure rooms are ready and guest requests are handled immediately.

Safety & Security:

Maintain guest privacy, issue room keys securely, and follow all emergency procedures to keep our building safe.

Qualifications & Skills Personality Plus:

A naturally outgoing, "people-person" personality is a must. You should enjoy helping others and staying calm under pressure.

Tech Savvy:

Comfortable using computers and learning Property Management Systems (PMS).

Professionalism:

Excellent verbal and written communication skills and a well-groomed appearance.

Problem Solver:

The ability to think on your feet and turn a "hiccup" into a great guest experience.

Availability:

Must be able to work a flexible schedule, including mornings, evenings, weekends, and holidays. Education & Experience High school diploma or equivalent. Previous experience in customer service, retail, or hospitality is preferred, but we will train someone with the right "hospitality heart."

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

Parental leave

Work Location:

In person