Guest Services Agent / Front Desk Hospitality Wm. Farmer and Sons, a family-owned boutique hotel, restaurant, and bar in historic Hudson, NY, is seeking a warm, capable, and detail-oriented Guest Services Agent to join our hospitality team. Our property includes fifteen guest rooms, a farm-to-table restaurant, barroom, event spaces, and coffee shop, all spread across a collection of historic buildings. We are looking for someone who genuinely enjoys caring for guests, creating a sense of welcome, and helping each stay feel personal, thoughtful, and well-run. This is a guest-facing role for someone who is comfortable balancing service, communication, organization, and hands-on support throughout the property. The ideal candidate is gracious under pressure, attentive to details, and happy to jump in wherever needed. Candidates with supervisory, coordinating, or front office leadership experience are also encouraged to apply and may be considered for expanded responsibilities within the Guest Services department. About Wm. Farmer and Sons Located in the heart of Hudson, Wm. Farmer and Sons offers a thoughtful hospitality experience rooted in warm service, historic character, seasonal food and beverage, and a strong sense of place. Learn more at wmfarmerandsons.com.

Responsibilities include:

Welcoming guests and providing attentive, personal service throughout their stay Booking, confirming, and modifying hotel and restaurant reservations Supporting pre-arrival communication and departure checks Assisting guests with luggage and wayfinding across the property Communicating clearly with housekeeping, restaurant, events, and management teams Helping maintain guest-facing areas so they feel polished, welcoming, and ready Supporting coffee service and occasional light food and beverage needs Assisting housekeeping on high-demand days when needed Tracking, stocking, and organizing departmental supplies Supporting light property care such as watering plants or seasonal upkeep Helping resolve guest questions or concerns with professionalism and care The right candidate will have: A genuine interest in hospitality and guest care Previous hotel, restaurant, boutique hospitality, retail, or customer service experience preferred Strong communication skills and a warm, professional presence The ability to stay organized while managing multiple priorities Comfort working independently and as part of a team A flexible, hands-on attitude and willingness to help across departments Strong attention to detail Experience with Cloudbeds, Resy, or comparable hospitality systems preferred Barista experience or coffee service experience a plus Supervisory, front desk, reservations, or guest services coordination experience a plus Physical requirements: This role is active and hands-on. Services are performed across multiple historic buildings, and there are no elevators on the property. Candidates must be comfortable with regular movement up and down stairs and able to lift up to 50 lbs.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour Expected hours: 16 - 38 per week

Benefits:

Employee discount Paid time off Application Question(s): Have you previously applied or interviewed for a role with WM. Farmer & Sons?

Experience:

Hospitality:

1 year (Preferred)

Work Location:

In person