Front Desk Agent - Morning, Afternoon, and Overnight Shifts Hyatt Place Long Island City Long Island City, NY Job Details Full-time From $18 an hour 2 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Customer communication Microsoft Excel Night audit English Cleaning Productivity software Full Job Description The Hyatt Place Long Island City is a leader in the hospitality industry, is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Front Office Agent. The ideal candidate must multi-task effectively and must be able to work in a fast-paced environment.

Qualifications:

Open availability- must be able to work any shift that the Hotel requires. Previous customer service experience in a hotel or related field preferred. Requires strong ability to read write and speak the English language. Ability to learn quickly and work in fast paced position with constant guest interaction Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to multi-task. Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB RESPONSIBILITIES

Assist guests with check in and check out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services courteously and efficiently informs guests of hotel services features and room amenities. Answer hotel telephones courteously and efficiently following Hyatt Place standards. Prepare set up stock take down clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system. Assist guests with food orders and prepare and serve food and beverage items to guests in a friendly professional and timely manner. Use suggestive selling techniques. Maintain a clean organized environment for guests by clearing tables during service. Follow Hyatt Place operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests' expectations. Process the Night Audit Other duties as assigned.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Ability to

Commute:

Long Island City, NY 11101 (Required) Ability to

Relocate:

Long Island City, NY 11101: Relocate before starting work (Required)

Work Location:

In person