Front Desk Associate Visions Hotels Rochester, NY Job Details Part-time | Full-time $17 - $18 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Foreign language proficiency Multilingual Phone communication Night audit Attention to detail Organizational skills Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle various administrative tasks while maintaining a high level of professionalism. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Process reservations and maintain accurate records in the hotel management system. Address guest complaints or concerns promptly and professionally. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Perform night audit duties as required, ensuring all financial transactions are accurate. Utilize phone systems to manage incoming calls and assist guests effectively. Maintain the cleanliness and organization of the front desk area. Experience Previous experience in customer service or hospitality is preferred. Familiarity with hotel management software is a plus. Strong phone etiquette and communication skills are essential. Multilingual abilities are highly desirable to assist diverse guests. Knowledge of hospitality management principles, including guest services, is beneficial. Experience with night audit procedures is an advantage but not required. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry.

Job Types:

Full-time, Part-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person