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Microtel Inn & Suites by Wyndham
Hotel Front Desk Clerk - Microtel Inn & Suites Seneca Falls
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,265 / year median in New York
Job Description
Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our property, ensuring every guest experience is exceptional from check-in to check-out. This energetic role requires a proactive approach to guest relations, seamless management of reservations, and efficient handling of front desk operations. You will be instrumental in creating a positive, memorable stay for our guests while maintaining smooth hotel functions. Your enthusiasm and dedication will help foster a warm and inviting atmosphere that keeps guests coming back. Responsibilities Greet guests warmly, assist with check-in and check-out procedures, and provide outstanding customer service throughout their stay Manage reservations accurately using property management systems (PMS). Handle guest inquiries via multi-line phone systems with professionalism and courtesy, providing information about hotel amenities, local attractions, and services Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly Uphold hotel emergency procedures, including safety protocols and incident reporting, to ensure guest and staff safety at all times Maintain accurate records of guest stays, billing details, and special requests while ensuring data privacy and security Support night audit processes by reconciling daily transactions and preparing reports for management review Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced setting Multilingual or bilingual abilities are highly desirable to assist diverse guest populations Knowledge of hotel emergency procedures, guest relations strategies, and phone etiquette standards Experience with night audit procedures and multi-line phone systems is preferred Previous work in resort settings or hotels with high guest volume is advantageous Join us to deliver exceptional guest experiences through energetic service, detailed attention, and a passion for hospitality! Competitive pay Training and ongoing support Career growth within the hotel Employee discounts at Wyndham properties Positive and team-oriented work environment How to Apply Please submit your resume to senecafallsmicrotel@gmail.com or apply in person at: Microtel Inn & Suites - Seneca Falls 1966 Route 5 & 20, Seneca Falls, NY 13148 We are hiring immediately — join a team that values great service and a welcoming atmosphere!