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PHMGTN

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $14–$15/hr

Posted: 1 day ago

Location: Akron, OH (Onsite)

Last Updated: 5 hours ago

Hours: Full-Time

Expires: 10/6/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,431 / year median in Ohio

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Job Description

Front Desk Agent PHMGTN Akron, OH Job Details Full-time $14 - $15 an hour 6 hours ago Benefits Opportunities for advancement Qualifications Computer operation Customer communication Teamwork Resort experience Interpersonal skills Attention to detail Full Job Description Join Our Hotel Team! We are looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming experience for every guest while providing excellent service throughout their stay.

JOB RESPONSIBILITIES

Greet and welcome guests in a friendly and professional manner. Check guests in and out efficiently and accurately. Answer phones, emails, and guest questions. Make and modify reservations as needed. Handle guest requests, concerns, and complaints professionally. Process payments and maintain accurate guest accounts. Protect guest privacy and payment information. Communicate effectively with housekeeping and management. Complete shift reports, cash handling, and other assigned paperwork. Perform regular front desk and lobby checks. Maintain a clean, organized, and professional front desk area. Promote hotel amenities, loyalty programs, and guest satisfaction surveys. Follow all hotel, brand, and safety policies and procedures. Provide exceptional hospitality and create memorable guest experiences.

QUALIFICATIONS

Previous hotel or customer service experience preferred. Excellent communication and interpersonal skills. Professional appearance and positive attitude. Ability to multitask in a fast-paced environment. Strong attention to detail. Basic computer skills. Ability to work independently and as part of a team. Must be dependable and punctual. Must be available to work flexible shifts, including weekends and holidays.

WHAT WE ARE LOOKING FOR

We want someone who is: ✓ Friendly and welcoming ✓ Reliable and responsible ✓ Guest-service oriented ✓ A strong communicator ✓ A team player ✓ Able to remain calm under pressure ✓ Willing to learn and grow

WHY JOIN OUR TEAM?

Opportunity for advancement Hotel and hospitality experience Team-oriented work environment Employee hotel benefits and discounts, when eligible Opportunity to make a difference in our guests' stays If you enjoy helping people, providing great service, and being part of a team, we would love to meet you! Apply Today!

Pay:

$14.00 - $15.00 per hour

Work Location:

In person