A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Hotel Front Desk Representative Holiday Inn Express Cleveland Airport - 3.3 Brookpark, OH Job Details Full-time $14 - $15 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Bilingual Computer operation Employee relationship building Shuttle driving Driver's License Multi-line phone systems
Full Job Description About Us:
Join our team at the Holiday Inn Express Cleveland Airport, a friendly and energetic hotel committed to creating memorable guest experiences. We are known for delivering genuine hospitality, exceptional service, and a warm atmosphere. We're seeking a dedicated Front Desk Representative (1st or 2nd Shift) who is passionate about creating a positive and welcoming guest experience.
What We Offer:
Medical, dental, vision insurance Employee discounts on food, beverages, and hotel stays Opportunities for professional growth and advancement 401K with company match Paid Time Off 24/7
Employee Assistance Program Duties and Responsibilities:
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Candidate must be able to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information and protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals.
Qualifications:
Must have a drivers license, clean driving record, and ability to drive Hotel Shuttle. Core skills in hospitality, guest services, and phone etiquette preferred Bilingual skills preferred Experience with multi-line phone systems and guest relations Ability to work holidays and weekends
Physical Requirements:
Stand, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Join our team and contribute to creating memorable stays for our guests!
Job Type:
Full-time Pay:
$14.00 - $15.00 per hour Application Question(s): Are you interested in 1st or 2nd shift? Are you available to work holidays and weekends? Ability to
