A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Hotel Front Desk Attendant voco | The Clair Cincinnati, OH Job Details $15 an hour 2 hours ago Qualifications Customer communication Property management systems (PMS) Productivity software Client interaction via phone calls Full Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$15 hourly
Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Communicate with housekeeping to make sure guest rooms are ready Handle customer complaints as necessary Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Well-versed in taking telephone calls and handling stressful situations Must be able to stand on your feet for 8 hours during a typical shift Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees, then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
