The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources. Education and Training High School Diploma or equivalent. Experience Minimum of one to two years experience in a customer service or call center environment; experience in hospital or physician answering service preferred. Other Skills, Competencies and Qualifications Excellent oral communication and interpersonal skills. Ability to operate the phone system, computer, and other related business equipment. Must maintain confidentiality of patient, employee or financial records. Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.

Schedule:

Fridays and Sundays 3pm - 11pm, Every Other Saturday 3pm - 11pm, other days as needed. Prefer staff that are flexible to pick up additional shifts as needed, holidays are required on regularly scheduled day, department operates 24/7, hours are 7am-3pm, or 3pm-11pm, or 11pm-7am. Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch. Education Required HS Diploma or Equivalent or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.